This one was found through Meredith's blog: She points to a post by Roy Tennant in which Roy proposes a set of points as a possible ILS customer Bill of Rights.
Now, Roy didn't make himself too popular with certain folks in the cataloguing community a few months ago (I won't go into that: If you're interested, check out the AUTOCAT archives), but as a [default] system administrator, this so-called Bill of Rights makes a lot of sense to me. Read. Absorb. Comment.
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